Hula Creative Marketing Agency - Privacy Policy

Last Updated: March 4th year of 2024

Hula Creative Marketing Agency ("Hula Creative," "we," or "us") is committed to protecting the privacy of our clients and the individuals who use our services. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in accordance with the CTIA's Short Code Monitoring Handbook.

1. Information We Collect

1.1 Personal Information:

We may collect personal information provided by our clients, such as name, contact information, and billing details.

1.2 Campaign Data:

In the course of providing marketing services, we may collect data related to short code messaging campaigns, including opt-ins, opt-outs, and message delivery reports.

1.3 Technical Information:

We may collect technical information such as IP addresses, device information, and browser details for the purpose of ensuring the security and proper functioning of our services.

2. Use of Information

We use the collected information for the following purposes:

2.1 Service Provision:

To provide marketing services, including short code messaging campaigns, in compliance with the CTIA's Short Code Monitoring Handbook.

2.2 Communication:

To communicate with clients about their campaigns, updates, and other relevant information.

2.3 Analytics:

To analyze data for the improvement of our services, performance monitoring, and reporting.

3. Data Security

We implement reasonable security measures to protect the confidentiality and integrity of personal information. This includes encryption, access controls, and regular security assessments.

4. Sharing of Information

We do not sell, trade, or otherwise transfer personal information to third parties. However, we may share information with trusted third-party service providers who assist us in operating our services, as long as they agree to keep the information confidential.

Non-sharing Clause:

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Consent and Opt-Out

By engaging in our services, clients acknowledge and provide consent for the collection and use of personal information as outlined in this Privacy Policy. Individuals receiving marketing messages through short code campaigns have the right to opt-out by following the provided opt-out mechanisms.

6. Compliance with Laws

Hula Creative complies with all applicable laws and regulations, including the CTIA's Short Code Monitoring Handbook. We will cooperate with law enforcement and regulatory authorities when required by law.

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Campaign data may be retained for analytical purposes.

8. Changes to the Privacy Policy

We reserve the right to update, change, or modify this Privacy Policy at any time. Clients will be notified of significant changes through the contact information provided.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at hulacreative.agency@gmail.com

Thank you for choosing Hula Creative Marketing Agency!